Sales Policy for Diamond Opulence

Effective Date: January 16, 2025

At Diamond Opulence, we strive to provide a seamless and transparent shopping experience for our customers. This Sales Policy outlines the terms and conditions for purchasing products from our store, diamondopulencee.com. By placing an order, you agree to the terms outlined below.

1. Product Availability

1.1. Inventory: All products are subject to availability. While we update our inventory regularly, some items may sell out quickly.
1.2. Custom Orders: Custom-made or engraved watches are crafted specifically for you and may require additional processing time. These items are non-refundable unless defective or damaged upon arrival.

2. Pricing and Payment

2.1. Currency: All prices are listed in U.S. Dollars (USD).
2.2. Pricing Accuracy: We strive to ensure accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel the order and notify you promptly.
2.3. Taxes and Fees: Applicable sales taxes will be calculated at checkout based on your shipping address.
2.4. Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal

3. Order Placement and Confirmation

3.1. To place an order, you must provide accurate and complete billing and shipping information. Orders with incorrect details may be delayed or canceled.
3.2. After placing an order, you will receive a confirmation email. This does not guarantee acceptance of your order; additional verification may be required.
3.3. Diamond Opulence reserves the right to refuse or cancel any order at our discretion, including suspected fraudulent transactions.

4. Shipping and Delivery

4.1. Order Processing: Orders are processed within 1-3 business days after payment confirmation.
4.2. Delivery Options: We offer multiple shipping methods at checkout. Delivery times vary depending on the selected method.
4.3. For detailed information, refer to our Shipping Policy.

5. Returns and Refunds

5.1. Eligible items can be returned within 30 days of delivery. For more details, please refer to our Refund and Returns Policy.
5.2. Custom-made, engraved, or clearance items are non-refundable unless defective.

6. Promotions and Discounts

6.1. Promotional Offers: Discounts, coupon codes, and special offers are valid for a limited time and cannot be combined unless explicitly stated.
6.2. Usage of Discounts: Coupon codes must be applied at checkout. Discounts cannot be applied retroactively.

7. Warranty

7.1. All watches are covered by a manufacturer’s warranty against defects. Warranty terms may vary by brand and product.
7.2. Warranty claims do not cover damage caused by misuse, normal wear and tear, or unauthorized repairs.

8. Cancellations and Modifications

8.1. Order Cancellations: You may cancel your order before it is shipped by contacting us at contact@diamondopulencee.com or (573) 262-3575.
8.2. Order Modifications: Changes to your order, such as updating the shipping address, can be made before the order is shipped.

9. Limitation of Liability

9.1. Diamond Opulence is not liable for delays, damages, or losses caused by shipping carriers or external factors beyond our control.
9.2. Our maximum liability is limited to the purchase price of the product in question.

10. Governing Law

This Sales Policy is governed by the laws of the State of Missouri. Any disputes will be resolved in the courts located in Missouri.

11. Contact Us

If you have any questions or concerns about this Sales Policy, please contact us:

At Diamond Opulence, we are committed to providing you with an exceptional shopping experience. Thank you for choosing us as your trusted source for luxury timepieces!